Frequently Asked Questions

The questions we are asked most, grouped roughly in the order they come up: the products first, then the practicalities.

Is your glassware dishwasher safe?

Most of it is, and the product page says so item by item. Hand-blown glass and anything with a wooden handle or a wooden body lasts considerably longer washed by hand in warm water and dried straight away rather than left to soak.

What materials do you use?

Mostly 18/8 and 304 stainless steel, food-grade silicone, borosilicate glass, polypropylene and solid or composite wood. Each listing names the material rather than describing it vaguely, so you can judge how a piece will behave in heat, in a dishwasher and over time.

How do I know a container or a shelf will fit?

Every storage and organising item gives its outer dimensions in inches and centimetres, and capacities are stated where the maker measured them. Measure your shelf depth or drawer height first; most of our canisters, bins and risers are built to stack.

Are candles, jars or inserts included?

Only when the listing says so. Candle holders are sold without candles, organiser racks without jars, and cushion covers without inserts. Anything included in the box is listed on the product page.

Where do you deliver?

To all 50 US states. We do not ship internationally at this time.

What does shipping cost?

Nothing. Standard shipping is free on every order within the United States, with no minimum order value. Standard is the only service we offer, so there is no expedited upgrade to buy.

How quickly will my order arrive?

Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days. Remote addresses and peak periods can add a day.

Can I follow my parcel?

Yes. A tracking number is emailed to you as soon as the parcel is handed to the carrier. The first scan can take up to 24 hours to appear, so an inactive number on the first evening is normal.

Which payment methods can I use?

We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available for your card and region appears at checkout.

Is my card safe at checkout?

Yes. The checkout is SSL-encrypted and PCI-DSS compliant, and full card details are never stored on our servers.

Something arrived broken. What do I do?

Email support@doravino.com within 72 hours of delivery with your order number and photographs of the damage, the outer box, the shipping label and the inner packaging. We review it and reply within 1-2 business days.

Can I send something back because I changed my mind?

No. Returns cover manufacturing defects, transit damage and wrong items received, within 30 days of delivery. Change of mind and personal preference are not covered, which is why the listings carry measurements and materials rather than mood words. Ask us before you buy if you are unsure.

How long does a refund take?

Once the returned item reaches us and has been inspected, the refund is processed within 3-7 business days to the original payment method. Your bank may then take a little longer to show it on a statement.

Is everything new?

Yes. Every product sold by Doravino is brand new and in its original packaging. We do not sell returns, seconds or open-box items, and we do not offer gift wrapping.

How do I reach a person?

Email support@doravino.com or call +1 (619) 873-1627 during Monday-Saturday, 9:00 AM - 6:00 PM PT. We answer within 1-2 business days, and a message with an order number in it is always answered faster.